Refund policy
Grim Reaper Coffee Company: 30-Day Return Policy
At Grim Reaper Coffee Company, we strive to ensure that our customers are completely satisfied with their purchase. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of the original purchase date, in accordance with the following terms and conditions:
1. Eligibility:
- Returns are eligible for products purchased directly from Grim Reaper Coffee Company.
- Products must be in their original condition, unopened, and sealed in their original packaging.
2. Return Process:
- To initiate a return, please contact our customer service team via email at Info@grimreapercoffee.com or by calling our toll-free number at 781-217-6267.
- Provide the following information: order number, product details, reason for return, and your contact information.
- Our customer service team will provide you with instructions on how to proceed with the return.
3. Return Shipping:
- Customers are responsible for the shipping cost of returning the product unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product).
- We recommend using a trackable shipping method to ensure the safe return of the product.
- Grim Reaper Coffee Company is not responsible for any lost or damaged returned items.
4. Refund Process:
- Once we receive the returned product and inspect it for eligibility, we will issue a refund using the original payment method within 5 business days.
- Please note that the original shipping charges (if applicable) will not be refunded.
5. Exceptions:
- Perishable items, such as our cold brew coffee, may not be eligible for return due to safety and quality concerns. However, if you receive a damaged or expired product, please contact our customer service team for assistance.
6. Customer Satisfaction:
- If you have any concerns or questions regarding our 30-day return policy, please do not hesitate to reach out to our customer service team. We are here to ensure your satisfaction.
At Grim Reaper Coffee Company, we strive to ensure that our customers are completely satisfied with their purchase. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of the original purchase date, in accordance with the following terms and conditions:
1. Eligibility:
- Returns are eligible for products purchased directly from Grim Reaper Coffee Company.
- Products must be in their original condition, unopened, and sealed in their original packaging.
2. Return Process:
- To initiate a return, please contact our customer service team via email at Info@grimreapercoffee.com or by calling our toll-free number at 781-217-6267.
- Provide the following information: order number, product details, reason for return, and your contact information.
- Our customer service team will provide you with instructions on how to proceed with the return.
3. Return Shipping:
- Customers are responsible for the shipping cost of returning the product unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product).
- We recommend using a trackable shipping method to ensure the safe return of the product.
- Grim Reaper Coffee Company is not responsible for any lost or damaged returned items.
4. Refund Process:
- Once we receive the returned product and inspect it for eligibility, we will issue a refund using the original payment method within 5 business days.
- Please note that the original shipping charges (if applicable) will not be refunded.
5. Exceptions:
- Perishable items, such as our cold brew coffee, may not be eligible for return due to safety and quality concerns. However, if you receive a damaged or expired product, please contact our customer service team for assistance.
6. Customer Satisfaction:
- If you have any concerns or questions regarding our 30-day return policy, please do not hesitate to reach out to our customer service team. We are here to ensure your satisfaction.